Refund Policy

Effective Date: 08/04/2025 

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The Delarose Family Foundation deeply values the generosity of our donors and supporters. As a nonprofit organization, we rely on donations to fund our programs and services. We understand that errors can happen and are committed to resolving donation issues promptly and fairly.

1. Donations Are Generally Non-Refundable

All donations made to the Delarose Family Foundation are considered final and non-refundable, except under the following circumstances:

• A duplicate donation was made in error

• The donation amount was entered incorrectly

• Fraudulent or unauthorized use of a payment method

• A technical error caused the transaction to process incorrectly

In these cases, refund requests must be submitted within 7 days of the original transaction date.

2. Event Registration or Merchandise

(If Applicable)

If the foundation offers event tickets or merchandise:

• Refunds may be issued in the case of event cancellation or product defects

• Requests must be submitted within 7 days of purchase

3. How to Request a Refund

To request a refund, please contact us by email with the following information:

• Your full name

• Date and amount of the donation or purchase

• Last 4 digits of the card used (if applicable)

• A brief explanation of the issue

📧 Email: contact@delarosefamilyfoundation.org

We will review your request and respond within 5–10 business days.

4. Refund Processing

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your financial institution.

5. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. The most current version will always be available on our website.